All sales are final. We do not give cash refunds. We do allow you to exchange your services within the spa for the credited amount of service.

Please give us at least 24 hours notice to cancel or reschedule. If you do not give at least 24 hours notice we will charge you the full cost of the service.

We require a credit card to hold any appointments, including Groupon. Credit cards will only be charged if our cancellation policy is not followed. 

If you are more than 15 minutes late for your appointment, we will ask you to reschedule or adjust your remaining service appointments. 

Appointment cancellations that are NOT properly cancelled will result in losing the prepaid spa service and/or the credit card on file will be charged for your service. NO EXCEPTIONS. 

Monthly memberships allow our members to enjoy the recurring benefits of services at the best rates. Memberships may not be shared.

The member will be charged monthly for the agreed sessions each month unless the contract is terminated. Contracts cannot be terminated for the duration of the agreed upon timeframe (3 months, 6 months, 12 months, etc.). Sessions may be gifted in the event that the member is not available to use them. Memberships will automatically auto renew unless contracts are cancelled.

If you cannot make your facial one month – You can gift the treatment to a Friend or Family Member OR you can roll over your membership fee to be used on an upgraded BN treatment the next month or use the cost of your facial membership toward another BN service.

You must give 30 days written notice in writing to terminate your contract. You may email [email protected] to cancel. Contracts will auto renew unless terminated.

Butt Naked reserves the right to change rates or terminate the contract for any reason.